Platform Operations
Managing the day-to-day health of CMS, web, streaming, mobile, and publishing systems so teams can keep producing and distributing work without avoidable friction.
Technology, operations & digital media leadership
Building reliable systems, clearer workflows, and trust across teams.
For more than 15 years, Justin has helped public media, newsroom, and consulting teams keep publishing platforms, broadcast workflows, reporting, infrastructure, and day-to-day operations reliable through deadline pressure, platform changes, and organizational transitions.
About
A systems-minded leader with a human operating style.
Justin's work has often lived in the space between systems and people: keeping publishing platforms stable, coordinating infrastructure changes, helping staff adapt to new tools, and making sure technical work stays connected to the needs of the organization. In public media, newsroom, and consulting environments, he has supported the everyday reliability behind websites, streams, reporting workflows, studio operations, and digital content delivery.
His operating style is calm, practical, and relationship-driven. People have relied on him to explain complicated issues clearly, keep projects moving when resources were limited, and help executives, technical teams, vendors, and non-technical staff make decisions they could trust.
What I Do
Core strengths shaped by complex, always-on environments.
Cross-Functional Execution
Bringing editorial, engineering, operations, leadership, vendors, and technical partners into the same plan, then keeping the details moving through implementation.
Change Readiness
Helping people prepare for new systems, changed workflows, relocations, restructures, and remote operations with clear communication, documentation, and steady follow-through.
Workflow & Reporting Systems
Creating repeatable processes for dashboards, compliance reporting, performance tracking, operational documentation, and data validation where accuracy and deadlines matter.
Infrastructure Coordination
Coordinating studio moves, multi-site buildouts, networking, servers, phones, broadcast systems, and vendor work without losing sight of staff readiness or service continuity.
Consultative Communication
Asking good questions, listening for the real constraint, translating technical tradeoffs, and building enough trust for groups with different priorities to move forward.
Experience Highlights
A career built around reliable operations, modernization, and trust.
2025-Present
Technology & Digital Operations Consultant
KNKX Public Radio / Pacific Public Media
Continues to support KNKX after organizational restructuring, including operational continuity, knowledge transfer, platform and vendor questions, and detailed SoundExchange royalty reporting workflows.
2015-2025
Director of Digital Media & Technology
KNKX Public Radio / Pacific Public Media
Led digital media, engineering coordination, IT planning, vendor relationships, CMS operations, streaming support, and major technology initiatives for a multi-site public media organization serving a 24/7 broadcast and digital audience.
2009-2015
Director of Digital Strategy & Multimedia Manager
KNKX Public Radio / KPLU
Managed the practical machinery of digital publishing: web updates, multimedia packages, audio workflows, social distribution, analytics, CMS administration, and early modernization of audience-facing platforms.
2008-2009
Producer
The Seattle Times
Supported deadline-driven digital newsroom operations through multimedia production, web publishing support, asset coordination, and fast-moving content workflows for a major metropolitan news organization.
Selected Projects
Representative projects from platform, operations, and change initiatives.
Organizational transformation
KPLU to KNKX transition
Supported the operational and technology work required to move from a university-owned station to an independent nonprofit, helping separate core systems, stand up new operational infrastructure, and maintain continuity through a period of intense change.
Infrastructure coordination
Seattle and Tacoma studio builds
Helped plan and coordinate the technology side of major studio and office relocations, reducing move-day uncertainty by connecting network, server, phone, broadcast, vendor, and staff needs into a workable plan.
Platform operations
CMS migrations and website redesigns
Supported multiple publishing systems, including WordPress, Drupal, and Grove CMS / Brightspot, helping editorial and digital teams keep publishing while platforms, redesigns, and workflows changed around them.
Operational reporting
SoundExchange reporting workflows
Handles structured data preparation, validation, formatting, and deadline management for quarterly royalty reporting, helping reduce compliance risk and turn a complex recurring obligation into a repeatable process.
Security and adoption
Cybersecurity assessment and MFA rollout
Coordinated cybersecurity assessments, insurance-related technology reviews, vendor-led penetration testing, and Google Workspace MFA rollout work, helping move security improvements from recommendations into practical adoption.
Digital media systems
On-demand performance archive
Worked with vendors and internal staff to create a repository and playback workflow for studio performances, creating a more reliable path for recording, encoding, streaming, and distributing content within royalty guidelines.
Resume
Resume versions tailored by focus area.
Different roles call for different emphases. These tailored versions highlight Justin's experience across technology operations, product operations, organizational change, cross-functional leadership, client-facing work, and digital platform environments.
Contact