Technology Operations
Leading the day-to-day reliability of digital platforms, IT workflows, infrastructure coordination, support systems, and vendor relationships in environments where uptime and continuity matter.
Technology, product operations & program leadership
Reliable platforms. Clear operations. Trusted execution.
Justin Steyer is a senior technology, operations, product operations, and program leadership candidate with 15+ years of experience leading digital platforms, IT, engineering coordination, infrastructure, vendor relationships, compliance workflows, and cross-functional change in mission-driven organizations.
About
A systems-minded leader with a human operating style.
Justin's work has often lived in the space between systems, teams, and organizational change. He has led technology, digital, IT, and engineering operations; managed an approximately $2M annual department budget; and coordinated the platforms, vendors, infrastructure, reporting workflows, and support systems that keep complex operations moving.
His background spans broadcast facility relocations, cybersecurity and compliance work, platform modernization, executive and board-facing reporting, and cross-functional communication. The common thread is translating complex technical work into clear operational outcomes that technical teams, executives, vendors, and non-technical stakeholders can act on.
That experience transfers across technology operations, product operations, platform operations, digital publishing, SaaS and internal tools, enterprise operations, customer-facing technology, and nonprofit or mission-driven leadership.
What I Do
Core strengths shaped by complex, always-on operating environments.
Product & Platform Operations
Translating platform needs into workable processes across CMS, analytics, streaming, mobile, reporting, internal tools, and user-facing digital systems.
Program Execution
Bringing executive priorities, technical requirements, vendors, timelines, and cross-functional stakeholders into practical plans that can move through implementation.
Operational Excellence
Creating repeatable processes for dashboards, compliance reporting, performance tracking, operational documentation, and data validation where accuracy and deadlines matter.
Infrastructure & Vendors
Coordinating broadcast facility relocations, multi-site infrastructure projects, networking, servers, communications systems, vendor work, and operational readiness without losing sight of continuity or staff adoption.
Stakeholder Communication
Asking good questions, listening for the real constraint, translating technical tradeoffs, and building enough trust for groups with different priorities to move forward.
Experience Highlights
A career built around reliable operations, modernization, and trust.
2025-Present
Technology & Digital Operations Consultant
KNKX Public Radio / Pacific Public Media
Continues to support KNKX after organizational restructuring, including operational continuity, knowledge transfer, vendor and platform support, and detailed SoundExchange royalty reporting workflows.
2015-2025
Director of Digital Media & Technology
KNKX Public Radio / Pacific Public Media
Led digital media operations, technology planning, engineering coordination, vendor relationships, CMS platforms, streaming services, compliance workflows, infrastructure planning, and cross-functional technology initiatives supporting a multi-site public media organization operating 24/7.
2009-2015
Director of Digital Strategy & Multimedia Manager
KNKX Public Radio / KPLU
Managed the practical machinery of digital publishing: web updates, multimedia packages, audio workflows, social distribution, analytics, CMS administration, and early modernization of audience-facing platforms.
2008-2009
Producer
The Seattle Times
Supported deadline-driven digital newsroom operations through multimedia production, web publishing support, asset coordination, and fast-moving content workflows for a major metropolitan news organization.
Selected Career Highlights
Evidence of scale, continuity, and operational follow-through.
15+
Years Experience
2
Major Broadcast Facility Relocations
24/7
Operations Environment
Regional
Technology Operations
- Supported the technology and operational transition from university-owned KPLU to independent nonprofit KNKX.
- Oversaw Digital, IT, and Engineering functions across infrastructure, platforms, support, and content systems.
- Managed an approximately $2M annual technology, digital, and engineering budget.
- Coordinated technology planning and implementation for two major broadcast facility relocations, including studios, performance spaces, broadcast infrastructure, networking, and technical operations systems.
- Led platform modernization across CMS, streaming, mobile, analytics, security, and infrastructure systems.
- Led technology operations supporting a 24/7 public media organization.
- Built repeatable reporting and compliance workflows for SoundExchange, grants, cybersecurity assessments, and executive reporting.
- Coordinated cybersecurity assessments, Google Workspace MFA rollout initiatives, and vendor-led penetration testing.
Selected Projects
Representative projects from technology, platform, operations, and change initiatives.
Organizational transformation
KPLU to KNKX transition
Supported the operational and technology work required to move from a university-owned station to an independent nonprofit, helping separate core systems, stand up new operational infrastructure, and maintain continuity through a period of intense change.
Infrastructure coordination
Seattle and Tacoma Broadcast Facility Relocations
Helped plan and coordinate technology for major broadcast facility relocations, connecting on-air studios, production and performance spaces, broadcast infrastructure, networking, technical operations systems, vendor work, and staff readiness into workable relocation plans.
Platform modernization
CMS, Analytics, and Digital Platform Modernization
Supported platform transitions across WordPress, Drupal, Grove CMS / Brightspot, GA4 analytics, and digital publishing workflows, helping teams preserve continuity as systems, tracking needs, and user workflows changed.
Compliance operations
Reporting and Compliance Workflow Modernization
Built repeatable workflows for structured data preparation, validation, formatting, and deadline management across SoundExchange royalty reporting, grants, cybersecurity assessments, and executive reporting needs.
Security and adoption
Cybersecurity assessment and MFA rollout
Coordinated cybersecurity assessments, insurance-related technology reviews, vendor-led penetration testing, and Google Workspace MFA rollout work, helping move security improvements from recommendations into practical adoption and staff readiness.
Vendor and platform transitions
Streaming, Mobile, and Performance Archive Systems
Worked with vendors and internal teams on streaming, mobile app, and performance archive transitions, including recording, encoding, playback, royalty guidelines, and operational support workflows.
Resume
Resume versions tailored by focus area.
Different opportunities call for different emphases. These tailored versions highlight Justin's experience across technology operations, product operations, program leadership, organizational change, cross-functional execution, strategic partnerships, and digital platform environments.
Contact