Technology Operations
Keeping digital systems, IT workflows, infrastructure, support, and vendor relationships reliable where uptime and continuity matter.
Technology, product operations & program leadership
Reliable systems. Clear execution. Trusted leadership.
Senior technology and operations leader with 15+ years building reliable systems, modernizing workflows, and leading programs that keep organizations moving through change.
About
Systems thinking with a human operating style.
Justin's work sits between systems, teams, and organizational change. He has led Digital, IT, and Engineering functions, managed an approximately $2M annual department budget, and coordinated the vendors, infrastructure, reporting, compliance, and support systems behind complex work.
His background includes broadcast facility relocations, cybersecurity and compliance work, platform modernization, and executive and board-facing reporting. A consistent part of the work has been translating technical complexity into clear decisions, practical plans, and outcomes people can use.
What I Do
Core strengths for complex, always-on environments.
Product & Platform Operations
Turning CMS, analytics, streaming, mobile, reporting, internal tool, and user-facing needs into workable processes.
Program Execution
Connecting executive priorities, technical requirements, vendors, timelines, and stakeholders into workable plans.
Operational Excellence
Creating repeatable workflows for dashboards, compliance reporting, performance tracking, documentation, and data validation.
Infrastructure & Vendors
Coordinating broadcast facility relocations, multi-site infrastructure, networking, communications systems, vendors, readiness, and staff adoption.
Stakeholder Communication
Asking useful questions, translating technical tradeoffs, and building enough trust for groups with different priorities to move forward.
Experience Highlights
A career built around reliable operations, modernization, and trust.
2025-Present
Technology & Digital Operations Consultant
KNKX Public Radio / Pacific Public Media
Supports KNKX after organizational restructuring, including continuity, knowledge transfer, vendor and platform support, and detailed SoundExchange royalty reporting.
2015-2025
Director of Digital Media & Technology
KNKX Public Radio / Pacific Public Media
Led digital media operations, technology planning, engineering coordination, vendor relationships, CMS platforms, streaming services, compliance, infrastructure planning, and major initiatives for a multi-site public media organization operating 24/7.
2009-2015
Director of Digital Strategy & Multimedia Manager
KNKX Public Radio / KPLU
Managed digital publishing work across web updates, multimedia packages, audio workflows, social distribution, analytics, CMS administration, and audience-facing platform modernization.
2008-2009
Producer
The Seattle Times
Supported deadline-driven newsroom production through multimedia work, web publishing, asset coordination, and fast-moving digital workflows.
Selected Career Highlights
Evidence of scale, continuity, and operational follow-through.
15+
Years Experience
2
Major Broadcast Facility Relocations
24/7
Operations Environment
Regional
Technology Operations
- Supported the transition from university-owned KPLU to independent nonprofit KNKX.
- Oversaw Digital, IT, and Engineering across infrastructure, platforms, support, and content systems.
- Managed an approximately $2M annual technology, digital, and engineering budget.
- Coordinated planning and implementation for two major broadcast facility relocations.
- Modernized CMS, streaming, mobile, analytics, security, and infrastructure systems.
- Supported a 24/7 public media organization through technology leadership.
- Built repeatable reporting and compliance workflows for SoundExchange, grants, cybersecurity, and executive reporting.
- Coordinated cybersecurity assessments, Google Workspace MFA, and vendor-led penetration testing.
Selected Projects
Projects where systems, people, and deadlines had to line up.
Organizational transformation
KPLU to KNKX transition
Supported the move from university-owned station to independent nonprofit, helping separate core systems, stand up new infrastructure, and maintain continuity through intense change.
Infrastructure coordination
Seattle and Tacoma Broadcast Facility Relocations
Helped coordinate technology for major facility moves, connecting on-air studios, production and performance spaces, broadcast infrastructure, networking, vendors, and staff readiness.
Platform modernization
CMS, Analytics, and Digital Platform Modernization
Supported transitions across WordPress, Drupal, Grove CMS / Brightspot, GA4, and publishing workflows so teams could keep working as systems changed.
Compliance operations
Reporting and Compliance Workflow Modernization
Built repeatable workflows for data preparation, validation, formatting, and deadlines across SoundExchange, grants, cybersecurity assessments, and executive reporting.
Security and adoption
Cybersecurity assessment and MFA rollout
Coordinated cybersecurity assessments, insurance-related technology reviews, vendor-led penetration testing, and Google Workspace MFA rollout, moving recommendations toward practical adoption and staff readiness.
Vendor and platform transitions
Streaming, Mobile, and Performance Archive Systems
Worked with vendors and internal teams on streaming, mobile app, and performance archive transitions, including recording, encoding, playback, royalty guidelines, and support.
Resume
Resume versions tailored by focus area.
Different opportunities call for different emphases. These tailored versions highlight Justin's experience across technology leadership, product and program work, organizational change, strategic partnerships, and digital platform environments.
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