Platform Operations
Managing the day-to-day health of CMS, web, streaming, mobile, and publishing systems so teams can keep producing and distributing work without avoidable friction.
Technology, operations & digital media leadership
Building reliable systems, clearer workflows, and trust across teams.
For more than 15 years, Justin has helped public media and digital organizations keep publishing platforms, broadcast operations, reporting workflows, infrastructure, and day-to-day operations reliable through growth, platform change, organizational transition, and deadline-driven environments.
About
A systems-minded leader with a human operating style.
Justin's work has often lived in the space between systems and people: keeping publishing platforms stable, coordinating infrastructure changes, helping staff adapt to new tools, and making sure technical work stays connected to the needs of the organization. In public media, newsroom, and digital operations environments, he has supported the everyday reliability behind websites, streams, reporting workflows, studio operations, and digital content delivery.
His operating style is calm, practical, and relationship-driven. People have relied on him to explain complicated issues clearly, keep projects moving when resources were limited, and help executives, technical teams, vendors, and non-technical staff make decisions they could trust.
What I Do
Core strengths shaped by complex, always-on environments.
Cross-Functional Execution
Bringing editorial, engineering, operations, leadership, vendors, and technical partners into the same plan, then keeping the details moving through implementation.
Change Readiness
Helping people prepare for new systems, changed workflows, relocations, restructures, and remote operations with clear communication, documentation, and steady follow-through.
Workflow & Reporting Systems
Creating repeatable processes for dashboards, compliance reporting, performance tracking, operational documentation, and data validation where accuracy and deadlines matter.
Infrastructure Coordination
Coordinating broadcast facility relocations, multi-site infrastructure projects, networking, servers, communications systems, vendor work, and operational readiness without losing sight of continuity or staff adoption.
Consultative Communication
Asking good questions, listening for the real constraint, translating technical tradeoffs, and building enough trust for groups with different priorities to move forward.
Experience Highlights
A career built around reliable operations, modernization, and trust.
2025-Present
Technology & Digital Operations Consultant
KNKX Public Radio / Pacific Public Media
Continues to support KNKX after organizational restructuring, including operational continuity, knowledge transfer, platform and vendor questions, and detailed SoundExchange royalty reporting workflows.
2015-2025
Director of Digital Media & Technology
KNKX Public Radio / Pacific Public Media
Led digital media operations, technology planning, engineering coordination, vendor relationships, CMS platforms, streaming services, and cross-functional technology initiatives supporting a multi-site public media organization operating 24/7.
2009-2015
Director of Digital Strategy & Multimedia Manager
KNKX Public Radio / KPLU
Managed the practical machinery of digital publishing: web updates, multimedia packages, audio workflows, social distribution, analytics, CMS administration, and early modernization of audience-facing platforms.
2008-2009
Producer
The Seattle Times
Supported deadline-driven digital newsroom operations through multimedia production, web publishing support, asset coordination, and fast-moving content workflows for a major metropolitan news organization.
Selected Results
Evidence of scale, continuity, and operational follow-through.
15+
Years Experience
2
Major Broadcast Facility Relocations
24/7
Operations Environment
Regional
Technology Operations
- Supported the technology and operational transition from university-owned KPLU to independent nonprofit KNKX.
- Coordinated technology planning and implementation for two major broadcast facility relocations, including studios, performance spaces, broadcast infrastructure, networking, and technical operations systems.
- Managed CMS ecosystems across WordPress, Drupal, and Grove CMS / Brightspot.
- Led technology operations supporting a 24/7 public media organization.
- Built repeatable royalty reporting workflows for quarterly SoundExchange compliance.
- Coordinated cybersecurity assessments, MFA rollout initiatives, and vendor-led testing.
Selected Projects
Representative projects from platform, operations, and change initiatives.
Organizational transformation
KPLU to KNKX transition
Supported the operational and technology work required to move from a university-owned station to an independent nonprofit, helping separate core systems, stand up new operational infrastructure, and maintain continuity through a period of intense change.
Infrastructure coordination
Seattle and Tacoma Broadcast Facility Relocations
Helped plan and coordinate technology for major broadcast facility relocations, connecting on-air studios, production and performance spaces, broadcast infrastructure, networking, technical operations systems, vendor work, and staff readiness into workable relocation plans.
Platform operations
CMS migrations and website redesigns
Supported multiple publishing systems, including WordPress, Drupal, and Grove CMS / Brightspot, helping editorial and digital teams keep publishing while platforms, redesigns, and workflows changed around them.
Operational reporting
SoundExchange reporting workflows
Handles structured data preparation, validation, formatting, and deadline management for quarterly royalty reporting, helping reduce compliance risk and turn a complex recurring obligation into a repeatable process.
Security and adoption
Cybersecurity assessment and MFA rollout
Coordinated cybersecurity assessments, insurance-related technology reviews, vendor-led penetration testing, and Google Workspace MFA rollout work, helping move security improvements from recommendations into practical adoption.
Digital media systems
On-demand performance archive
Worked with vendors and internal staff to create a repository and playback workflow for studio performances, creating a more reliable path for recording, encoding, streaming, and distributing content within royalty guidelines.
Resume
Resume versions tailored by focus area.
Different opportunities call for different emphases. These tailored versions highlight Justin's experience across technology operations, product operations, organizational change, cross-functional leadership, client-facing work, and digital platform environments.
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